Do you want to deliver an optimal customer experience with committed employees with your organization? The service excellence scan helps you on your way. This scan provides insight into the extent to which your organization is on the way to offering an exceptional customer experience according to the service excellence assessment framework. Because an exceptional customer experience ensures higher customer satisfaction, which generates more customer loyalty and contributes to higher turnover, margin and profit. The scan contains a subset of questions from the actual extended scan.
The service excellence scan provides insight into ten paradigms where you and your organization stand in order to offer exceptional customer experience. These are divided into 4 categories, namely strategy, operational, innovation and culture. Lagant supervises the execution of the scan in your own organization. After which an improvement program is established in co-creation with the customer.
Boards or MTs complete the questionnaire. This gives an indication of the ist situation. The paradigms on which the organization scores on average. At the same time, it provides insight into the paradigms on which the organization scores excellent. Our specialists explain the results and develop an improvement approach together with the customer.
The target group is any organization that wants to distinguish itself among its customers. Every board of directors that works structurally on higher customer satisfaction and loyalty.