SIAM® (Service Integration and Management) training including exam voucher
SIAM® (Service Integration and Management) is a collection of best practices that ensure that the customer organization extracts maximum value from all its service providers. A well-implemented SIAM organization continuously improves the value and efficiency of the IT value streams of all service providers and is agile with the changing demands of the IT organization's customer.
€ 1.625,00 excl. VAT
Duration: 3 days | 09:00-17:00
- all necessary teaching materials and the exam.
In this 3-day training you will become acquainted with the necessary processes to build a SIAM organization and IT ecosystem.
You will of course be introduced to the potential benefits, challenges and risks of implementing SIAM. You will also learn to describe the different SIAM structures for the service integrator layer and be able to identify the main goals of the SIAM implementation roadmap and explain the associated activities of each phase.
During the training, practice exam questions are also discussed in preparation for the SIAM Foundation exam.
Start dates
Foreknowledge and level
No special prior knowledge is required for this training. Some knowledge of IT Service Management is a plus. In addition to the 3 days of training (classroom or virtual), a time investment of between 6 and 12 hours should be calculated for the preparation for the exam.
Target audience
This SIAM Foundation training is for all professionals who work in an environment that purchases IT services from various internal and external suppliers (and are accountable for this), or are considering doing so.
Learning objectives and topics
This training includes the following topics: SIAM Technology; Service Integration; the core concepts, benefits and necessary processes to build a SIAM organization and IT ecosystem; relationships with, for example, Lean IT, Agile, DevOps, ITIL and Cobit, Sourcing; IT value streams, workflow and flow efficiency; SIAM software and data considerations, and the business case for SIAM.
Result
At the end of the training you will understand the main concepts and processes of SIAM used in organizations; you can set up a SIAM ecosystem to better organize the organization's resources; can provide you with better support during a SIAM implementation by understanding key considerations for key processes; you know how to mitigate the risks associated with Integrated Services and the SIAM ecosystem; can integrate your services using different structures based on SIAM practices and methodology; recognize the main phases of the SIAM implementation to better plan its roll-out; you can determine the SIAM roles and are optimally prepared for the official English EXIN exam
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This training can also be booked in-company!
Lagant provides in-company training throughout the country. Did you know that an in-company training can be interesting with as few as 4 participants?
Before the in-company training, we do an extensive intake. Together, we dive into the questions and examples that match your daily work. This way, you can be sure that you can immediately apply everything you learn in your work.
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