Make IT services more efficient and customer-centric:
Get your IT & Service Management certification at Lagant
IT and Service Management revolve around delivering reliable and valuable IT services. Whether you want to optimize processes or make teams work together more effectively, these trainings will help you create a well-organized IT environment.
- Work iteratively and deliver value faster
- Strengthen collaboration and team dynamics
- Receive an internationally recognized certificate
Certifying, training and coaching organizations and project professionals
- More than 30 years of experience
- Experienced change guides from the field
- Realizing change ambitions together!
Start IT & Service management today
Certification
Type
Language
Pricing
Lean Portfolio Management based on SAFe with certification
€ 1.795,00 excl. VAT
SAFe® DevOps 6.0 training including exam voucher
€ 1.550,00 excl. VAT
ITIL®4 Foundation e-learning (UK) including exam voucher
€ 890,00 excl. VAT
ITIL®4 Foundation training including exam voucher
€ 1.545,00 excl. VAT
SIAM® (Service Integration and Management) training including exam voucher
€ 1.625,00 excl. VAT
SIAM® Professional training including exam voucher
€ 1.995,00 excl. VAT
That's why you choose IT & Service Management at Lagant
IT service management is a profession in itself. It requires not only technical knowledge, but also strategic insight and customer-oriented thinking. That is why Lagant offers training that goes beyond theory: we make ITIL, SIAM and DevOps practically applicable in your organization.
With our interactive learning method, you will learn to efficiently set up and improve IT processes. You will work with realistic IT cases, in which you will directly experience how to take IT service management to a higher level. This means that you:
- Better understand and optimize IT processes
- Learning is experienced as an inspiring and practical process
- Develop skills that can be used immediately
Our trainers are ITIL and DevOps experts themselves with years of experience. They will not only guide you during the training, but will also be there to help you afterwards.
Choose an IT & Service Management training at Lagant and benefit from:
- an extensive online learning environment with cases and practice questions
- experienced trainers from the IT field
- hands-on exercises and interactive lessons
- guidance, even after your certification
- flexible learning: classroom or online
Training was pleasant and somewhat interactive/informal, which made the day manageable.
* Valuable training
* Good and experienced teacher
* Location Amersfoort easily accessible
I have taken the ITIL 4 Foundation, a Lagant online tutorial. Good structure of the course material, clear explanations and help and all at your own pace. Overall a top course!
Certifications within IT & Service Management
ITIL®
ITIL helps you to better align IT services with customer needs and business objectives.
SIAM® (Service Integration and Management)
SIAM provides an approach for effectively collaborating with multiple vendors and streamlining IT service delivery.
DevOps
DevOps methodologies improve collaboration, automation, and continuous software delivery within IT teams.
These are your change guides
Meet the team
Start IT & Service Management with Lagant today
Do you have a question or would you like to discuss which training best suits your needs? Leave your details and we will contact you within 1 business day.
Frequently Asked Questions about IT & Service Management
If your question is not listed here, please submit it to us via ln.tnagal@ofni. We will then contact you within 1 working day.
What is ITIL and why is it important?
ITIL helps organizations to better structure IT services and align them with the business.
What is the difference between ITIL and SIAM?
ITIL focuses on service management, while SIAM integrates multiple IT suppliers within one organization.
Is DevOps only for software development?
No, DevOps improves collaboration between development and operations, but is also applicable in other domains.
Which IT certification best suits my position?
It depends on your role. ITIL is for service management, SIAM for multi-provider management and DevOps for collaboration and automation.
Can I combine multiple IT certifications?
Yes, many professionals combine ITIL with SIAM or DevOps for a broader knowledge base.
How long does an ITIL certification take?
An ITIL Foundation certification can be achieved in just a few weeks.
Are these certifications recognized?
Yes, ITIL, SIAM and DevOps are globally recognized certifications.
How often should I renew my ITIL certification?
ITIL certifications are typically valid for 3 to 5 years before recertification is required.
How do I combine ITIL, SIAM and DevOps without it becoming too bureaucratic?
It is a misconception that you choose either ITIL or DevOps or SIAM. In practice, you can leverage the strengths of each framework. ITIL provides structure in processes, DevOps focuses on rapid feedback and automation, and SIAM coordinates external suppliers. By identifying the overlap and avoiding duplication, you ensure a streamlined approach that remains agile.
How do I prevent our DevOps initiatives from getting bogged down by a lack of collaboration between Development and Operations?
DevOps requires a cultural change in which teams speak each other's language and pursue common goals. Create joint rituals, such as daily stand-ups or retrospectives, in which Development and Operations participate. In addition, use tools for continuous integration and continuous delivery (CI/CD), so that collaboration is truly woven into daily work.
How do I ensure that external suppliers (SIAM) participate seamlessly with our internal IT processes?
SIAM (Service Integration and Management) is all about tight agreements with suppliers, without the process becoming unnecessarily complicated. Work with clear SLAs (Service Level Agreements) and record responsibilities. Hold regular coordination moments and a clear escalation process, so that issues end up in the right channel at an early stage. This prevents misunderstandings and allows you to respond quickly to changes.
How can I make ITIL processes leaner and more flexible?
ITIL can be perceived as 'sluggish and formal', but you can adapt the processes to your organization. Focus primarily on value streams: which activities really deliver value to the customer or end user? Automate recurring actions (for example with self-service tools) and eliminate unnecessary reports. This way you keep the essence intact - stability, clarity and quality - without bureaucracy.
How do I maintain an overview of incidents and problems, especially with multiple teams and suppliers?
Provide a single central registration system where you bundle all incidents, problems and requests. Set up a clear RACI matrix (Responsible, Accountable, Consulted, Informed), so that each team or supplier knows who is handling what. This prevents any ambiguity about ownership. Combine this with regular reviews or 'problem boards', so that you not only put out fires but also implement structural improvements.