SIAM® Professional training including exam voucher
Service Integration and Management (SIAM) emerged in response to organizations' shift from complete outsourcing to a single supplier to a multi-service provider environment. These more complex delivery models bring challenges that SIAM offers an answer to. SIAM includes governance, management, integration, assurance and coordination to ensure that the client organization gets maximum value from its service providers.
€ 2.095,00 excl. VAT
Duration: 3 Days | 09:00 – 17:00 + 2 half days
Study load: 80 hours
Included:
- All necessary teaching materials and the exam.
During this 4-day SIAM Professional training you will receive a comprehensive overview of Service Integration and Management (SIAM) and how you can apply it effectively within organizations.
We'll start by exploring the SIAM framework and the fundamental principles that underpin it.
We then focus on strategic approaches to implementation and stakeholder engagement.
We then dive deeper into operational processes, such as incident management and change management, within the SIAM framework.
Finally, we discuss governance structures and change management to ensure successful implementation.
During the training, practice exam questions are also discussed in preparation for the SIAM Foundation exam.
The SIAM Professional training is spread over 3 full training days, scheduled from 9.00:17.00 AM to 2:80 PM. Between these days there is a period of at least XNUMX weeks for self-study and preparation. After the training days, half a day is planned in consultation with the students for the final presentation, followed by half a day for the exam. The total study load for the SIAM Professional training is approximately XNUMX hours, depending on your prior knowledge. This time is needed to review the course material, complete homework assignments, prepare the final presentation and prepare for the exam.
Start dates
Foreknowledge and level
Successfully completing the SIAM Foundation training is a requirement before you can start the SIAM Professional training.
HBO level.Target audience
Anyone involved in delivering, managing or consuming IT services in a multi-vendor environment can benefit from taking the SIAM Professional training.
Learning objectives and topics
Fundamentals of Service Integration and Management (SIAM), Governance within the SIAM framework, Integration of multiple service providers, Service transition processes, Operational processes in a SIAM environment, such as incident management and change management, Roles and responsibilities within a SIAM ecosystem, Implementation strategies and best practices, Continuous improvement of SIAM processes, Measuring and reporting performance, Dealing with organizational changes during SIAM implementation.
Result
Not only do you now have a deep understanding of SIAM, but you have also developed your skills to coordinate complex IT ecosystems and improve the overall performance of IT services, helping organizations optimize their IT services.
Step 1: Fill in the details of the student (participant) below.
This training can also be booked in-company!
Lagant provides in-company training throughout the country. Did you know that an in-company training can be interesting with as few as 4 participants?
Before the in-company training, we do an extensive intake. Together, we dive into the questions and examples that match your daily work. This way, you can be sure that you can immediately apply everything you learn in your work.
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