ITIL®5 Foundation e-learning including exam voucher
Learn modern service management and obtain your ITIL certification
With Lagant's ITIL® 5 Foundation e-learning, you learn how organizations structure digital products and services so that they deliver demonstrable value to customers and stakeholders.
You will be introduced to the key principles of modern service management, value creation, and continuous improvement according to ITIL® 5. You complete the e-learning entirely online and at your own pace, so you can immediately apply the knowledge in your daily work.
Upon completion, you will be prepared for the official ITIL® 5 Foundation exam from PeopleCert.
€ 995,00 excl. VAT
Included:
- Digital teaching materials
- exam voucher
- Exam trainer
- Exam guarantee
Note:
The course materials and the exam are currently in English.
As soon as the Dutch-language course materials and exams are available via PeopleCert, we will publish them.
Why this ITIL e-learning
The ITIL 5 Foundation e-learning offers flexible online learning. You take the e-learning whenever it suits you and study at your own pace.
The e-learning aligns with current developments. ITIL5 helps organizations better manage digital transformation and AI-driven service delivery.
The content is directly applicable in practice.
You will learn how to structurally improve service management and digital service delivery within your organization.
Upon completion, you will be ready to obtain the official ITIL Foundation certificate from PeopleCert.
What is ITIL® 5 Foundation
ITIL® 5 Foundation is the internationally recognized basic training for IT service management.
The method helps organizations to effectively design, deliver, and continuously improve digital products and services. ITIL focuses on value creation for customers and stakeholders, collaboration between business and IT, efficient and reliable service delivery, and the continuous improvement of processes and services.
The Foundation e-learning forms the basis for further ITIL certifications.
What will you learn in this e-learning
With this e-learning, you will learn how organizations organize digital service delivery according to ITIL.
You will learn the basic principles of ITIL service management and how organizations create value with digital services. You will also be introduced to important concepts such as outcomes, costs, and risks. Additionally, you will discover how customer journeys and service quality contribute to better service delivery.
Furthermore, you will learn how the four dimensions of service management work together and how the product and service life cycle helps organizations continuously improve service delivery.
Upon completion, you will understand how ITIL supports organizations in realizing agile and future-proof service delivery.
Content of the e-learning
The e-learning consists of multiple modules in which you learn the most important parts of ITIL step by step:
Foundation of value creation
In this module, you will learn how organizations deliver value with digital products and services. You will gain insight into value creation in a digital environment and into collaboration with customers and stakeholders. The concepts of outcomes, costs, and risks will also be covered, and you will learn how customer relationships and service quality contribute to better service delivery.
Integrated design of service management
In this module, you will discover how organizations effectively structure service management. You will learn how people, processes, technology, and partners together determine the quality of service delivery. You will also be introduced to the four dimensions of service management and the ITIL product and service lifecycle. Continuous improvement of service delivery is central to this.
Target audience
The ITIL® 5 Foundation e-learning is suitable for IT professionals, service managers, product owners, consultants, project managers, and other professionals who design, deliver, or improve digital services and want to study at their own convenience.
Result
Upon completion of the e-learning, you will understand the key principles of modern service management. You will know the core concepts of ITIL such as value creation, outcomes, costs, and risks, and you will understand how organizations deliver value through digital service delivery.
In addition, you can apply ITIL in practice. You can use the four dimensions of service management to analyze service delivery, and you understand how processes, technology, people, and partners influence each other.
Finally, you learn to manage based on value rather than just output. You can translate customer needs into concrete improvement actions and contribute to better collaboration between business and IT.
Study load and prior knowledge
No specific prior knowledge is required for this e-learning. Basic knowledge of IT or service delivery can be helpful, however.
The total study load averages 40 hours.
The level of this e-learning is equivalent to MBO+ or HBO level.
ITIL® 5 Foundation Exam
The e-learning prepares you for the official ITIL® 5 Foundation exam from PeopleCert.
The exam lasts 60 minutes and consists of 40 multiple-choice questions. You pass if you answer at least 26 questions correctly.
Our service for e-learning modules
Our e-learning modules are intended for independent use and offer clear explanations, assignments and teaching materials. You can optionally order teacher guidance with your purchase for substantive teacher support and feedback.
Did you not order any guidance?
If you have any minor questions or uncertainties regarding the content, you can still contact us contact contact us. In that case we will provide limited teacher support, but will still help you on your way as best we can.
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This training can also be booked in-company!
Lagant provides in-company training throughout the country. Did you know that an in-company training can be interesting with as few as 4 participants?
Before the in-company training, we do an extensive intake. Together, we dive into the questions and examples that match your daily work. This way, you can be sure that you can immediately apply everything you learn in your work.
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Accredited ITIL training courses
We want you to get the best out of yourself. That's why our PITIL training courses are accredited, so you can be assured of top quality. From our trainers and teaching materials to our business processes and pass rates: everything has been extensively tested and approved.
Exam at Lagant
After your training, you can also book the official ITIL Foundation exam with us. You follow the training and take the exam online, at a time and place that suits you best. Would you rather organize an in-company training with a paper exam on location? We are happy to arrange that too. Let us know what you want and we will make it happen.
