ITIL®5 Foundation training including exam voucher
The 2-day ITIL Version 5 Foundation training at Lagant helps you set up digital products and services so that they deliver demonstrable value to customers and stakeholders.
You learn how to effectively align service management and product development with what the organization truly needs.
The focus is on value creation, collaboration, and continuous improvement.
After completion, you will understand how ITIL 5 works and how to apply it directly in your daily practice, regardless of your role or work environment.
€ 1.695,00 excl. VAT
Included:
- Digital teaching materials
- exam voucher
- Lagant ExamTrainer
- Exam guarantee
Note:
The course materials and the exam are currently in English.
As soon as the Dutch-language course materials and exams are available via PeopleCert, we will publish them.
Why this training?
Practice-oriented approach: Learn from real case studies and apply your knowledge immediately.
Experienced instructors: Our experts share valuable insights and guide you through the most effective change strategies.
Officially recognized certification: Prepare for the official PeopleCert exam and increase your impact as a certified ITIL Foundation professional.
Start dates
Prerequisites and Study Load
No special prior knowledge is required for this ITIL® 5 Foundation training. It helps if you already have some knowledge of automation and the provision of services.
In addition to the 2 days of classroom training, a time investment of between 16 and 20 hours should be factored in for exam preparation.
MBO+/ HBO
Topics and schedule of the training
You start with the core of digital product and service management. We lay a solid foundation in the key concepts and principles of ITIL 5.
Day 1 Foundation of value creation
On Day 1, you lay the foundation of ITIL 5 and digital product and service management. You learn what value means in a digital context and how joint value creation with customers and stakeholders takes center stage. Concepts such as outcomes, costs, and risks are made concrete and translated into practice.
In addition, you will gain insight into service relationships, customer journeys, and service quality. You will discover how these elements work together to contribute to delivering demonstrable value and how to apply this within your own organization.
Day 2 Integrated design and life cycle
This day focuses on coherence and structure. You will delve into the four dimensions of product and service management and learn how people, processes, technology, and partners influence each other.
Next, you will work with the ITIL product and service lifecycle: from discovery and design to build, deliver, and support. You will see how these steps together ensure agile, future-proof service delivery, with continuous improvement as an integral part of the working method.
Target audience
This course is intended for IT professionals, service managers, product owners, consultants, and other professionals responsible for designing, delivering, and continuously improving digital products and services.
Result
You understand and speak the language of modern service management
- You are familiar with core concepts such as value creation, outcomes, costs, and risks.
- You understand how joint value creation with customers and stakeholders works.
- You can position ITIL 5 within a digital and AI-driven organization.
You can apply ITIL 5 in practice
- You apply the four dimensions to view service delivery holistically.
- You recognize where processes, technology, people, and partners influence each other.
- You use the product and service life cycle to address improvements in a structured manner.
- You manage based on value instead of just output
- You translate customer needs into concrete improvement actions.
- You look beyond SLAs and focus on digital experience and added value.
- You contribute to collaboration between business and IT.
Examen
The English-language ITIL5 Foundation MC exam lasts 60 minutes and has 40 questions.
You pass once you have answered 26 questions correctly.
Also available as in-company training: inquire about the possibilities.
Step 1: Fill in the details of the student (participant) below.
This training can also be booked in-company!
Lagant provides in-company training throughout the country. Did you know that an in-company training can be interesting with as few as 4 participants?
Before the in-company training, we do an extensive intake. Together, we dive into the questions and examples that match your daily work. This way, you can be sure that you can immediately apply everything you learn in your work.
Yes, please contact me
Leave your details below and we will contact you as soon as possible.
Accredited ITIL training courses
We want you to get the best out of yourself. That's why our PITIL training courses are accredited, so you can be assured of top quality. From our trainers and teaching materials to our business processes and pass rates: everything has been extensively tested and approved.
Exam at Lagant
After your training, you can also book the official ITIL Foundation exam with us. You follow the training and take the exam online, at a time and place that suits you best. Would you rather organize an in-company training with a paper exam on location? We are happy to arrange that too. Let us know what you want and we will make it happen.
