- Work with multiple methodologies and frameworks
- Stay up to speed with the most advanced ITSM framework
- Increase your impact and use effective and timely communication to influence stakeholders at all levels
- Upgrade your salary and improve your career prospects
- Boost your resume with an internationally recognized professional certification that demonstrates a clear understanding of creating and delivering services for the modern digital world
ITIL®4 Foundation training including exam voucher
ITIL has long since ceased to be applicable only to IT services. Other forms of service provision can also make use of this Best Practice. This ITIL® 4 Foundation training offers you a framework of processes and concrete tools to set up and manage your IT organization. The Best Practice ITIL® 4 Foundation gives an (IT) organization opportunities and possibilities to perfectly align IT services with the needs of and possibilities within the business processes.
During this training you will be introduced to the basic concepts and how value can be delivered using the principles, the theory of the ITIL service value system (SVS), the four dimensions model, the Value chain (SVC) and the practices (formerly processes) from the IT Infrastructure Library.
€ 1.545,00 excl. VAT
Duration: 2 days | 9:00 am - 17:00 pm
Included:
- Access to e-learning ITIL®4 Foundation including ExamTrainer®
- E-book ITIL®4 Foundation
- ITIL® 4 Foundation exam (online)
- Exam guarantee
After following this training:
- The student understands the ITIL® 4 Foundation service management framework and how this has evolved with modern technology and modern ways of working, such as Agile concepts, Lean, Devops.
- Is the student able to take the ITIL® 4 Foundation exam.
- Can the student use this ITIL® 4 Foundation training as a tool to apply in his/her daily work, as preparation for follow-up modules and for his/her personal development.
Start dates
Prior knowledge and study load
No special prior knowledge is required for this ITIL® 4 Foundation training. It helps if you already have some knowledge of automation and the provision of services.
In addition to the 2 days ITIL® 4 Foundation training (classroom or virtual), the preparation for the exam requires a time investment of between 6 and 12 hours.
Topics and schedule of the training
DAY 1
Introduction ITIL 4
- IT service management in the modern world
- About ITIL 4
- The structure and benefits of the ITIL 4 framework
The most important concepts of service management
- Value and value co-creation
- Organizations, service providers, service consumers, and other stakeholders
- Products and services
- Service relationships
- Value: outcomes, costs and risks
The four dimensions of service management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- External factors
DAY 1 and 2 from ITIL® 4 Foundation
The ITIL service value system
- Overview of the service value system
- Possibilities, demand and value
- ITIL . Guiding Principles
- Governance
- Service value chain
- Continuous improvement
- Practices
Target audience
This training is intended for anyone who wants to understand what it takes to deliver services that deliver value to the customers of the IT organization, both within their own organization and to external customers. think about pprofessionals who start with Service Management. or pprofessionals who work in other parts of “IT” (digital, product, development) and have a strong interface with the delivery of IT services. In general they are ITIL professionals who want to update their knowledge. You work in the IT and business domains and want to take the first steps in service management. Or you are already familiar with previous versions of ITIL and/or other industry best practices and want to learn more about the current version of ITIL.
This training and the associated certification are useful for the following positions:
- IT Engineers
- IT Support Staff
- IT Consultants
- Business Managers
- Business Process Owners
- IT Developers
- Service Providers
- System Integrators
The Lagant Exam Guarantee – Your extra security
At Lagant, we believe in the quality of our training and want you to take the exam with confidence. That is why we offer an exam guarantee on various selected training courses. If you do not pass after your first attempt, we will give you a second exam voucher and 1 hour of extra personal guidance from an experienced trainer, free of charge.
To use this exam guarantee, we also ask something from you. Below you will find the conditions:
Exam guarantee conditions
Classroom training
To qualify for exam guarantee for classroom training:- You attended all meetings
- You have completed the full e-learning (= teaching material), including:
- All practice exams;
- Minimum 75 questions in the memory trainer, with an average score of at least 80%;
- In the e-learning, the Objectives, Activities and Retention components are set to 100%.
- You take the exam within 2 weeks after the last time you practice in the ExamTrainer®/memotrainer.
E-Learning
Are you only following e-learning? Then the exam guarantee applies if you:- You have ordered and completed the self-study including 3 hours of personal teacher guidance;
- You have completed the full e-learning, including:
- All practice exams;
- Minimum 75 questions in the memory trainer, with an average score of at least 80%;
- In the e-learning, the Objectives, Activities and Retention components are set to 100%.
- You take the exam within 2 weeks after the last time you practice in the ExamTrainer®/memotrainer.
What do you get with exam guarantee?
- A free second exam voucher if you do not pass the first time (maximum one per candidate);
- 1 hour of extra personal guidance by a trainer to optimally prepare you for your re-exam (maximum one per candidate).
This way you are optimally prepared – and you are never alone!
Please note: Lagant is not responsible for technical issues during remote exams, such as disruptions in the exam environment or internet connections.
Step 1: Fill in the details of the student (participant) below.
In the next step you check your order and you can enter your invoice and any company details at checkout.
This training can also be booked in-company!
Lagant provides in-company training throughout the country. Did you know that an in-company training can be interesting with as few as 4 participants?
Before the in-company training, we do an extensive intake. Together, we dive into the questions and examples that match your daily work. This way, you can be sure that you can immediately apply everything you learn in your work.
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Accredited ITIL training courses
We want you to get the best out of yourself. That's why our PITIL training courses are accredited, so you can be assured of top quality. From our trainers and teaching materials to our business processes and pass rates: everything has been extensively tested and approved.
Exam at Lagant
After your training, you can also book the official ITIL Foundation exam with us. You follow the training and take the exam online, at a time and place that suits you best. Would you rather organize an in-company training with a paper exam on location? We are happy to arrange that too. Let us know what you want and we will make it happen.
