What happens if I fail the ITIL exam?
Oops, failed your exam… Don’t worry, that can happen. You can simply register for an exam again. And if you have any questions, you can always ask your change guide.
What does the ITIL exam look like?
How it ITIL exam looks like, depends on the level at which you take the exam. In the e-learning you will find an extensive exam trainer. Here you will discover what an exam at your level looks like and what you can expect. This way you will always be well prepared for your exam!
What is ITIL?
ITIL is a collection best practices for IT service managementIt helps organizations to better align IT services with the needs of their customers.
How can I make ITIL processes leaner and more flexible?
ITIL can be perceived as 'sluggish and formal', but you can adapt the processes to your organization. Focus primarily on value streams: which activities really deliver value to the customer or end user? Automate recurring actions (for example with self-service tools) and eliminate unnecessary reports. This way you keep the essence intact - stability, clarity and quality - without bureaucracy.
Can an ITIL certification expire?
Yes, that is possible. A ITIL certification expires after 5 years. After those 5 years you can choose to have your certification renewed by following another training.
What is the difference between ITIL and other frameworks such as Agile or PRINCE2?
ITIL focuses on IT service management and customer focus, while Agile is more process oriented and PRINCE2 focuses on project management.
How much time will I spend on ITIL self-study?
The amount of time you spend on self-study depends on the level of your certification. ITIL Foundation You will spend approximately 20-30 hours on self-study.
